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Client Services: Client Satisfaction Survey
Client Name:
Number of Employees:
1. Accuracy and Reliability of Payroll:
5
= Excellent
4
= Very Satisfied
3
= Average
2
= Dissatisfied
1
= Unacceptable
2. Quality of Reports and Checks:
3. Timely and Reliable Payroll Delivery:
4. Timely Response to Payroll Questions:
5. Problem Resolution Capability:
6. Professionalism and Courtesy of Staff:
7. Value of Services vs Cost:
8. Overall Satisfaction of Service:
Comments: